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Last updated: 25-01-2026
At AG Total Health, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
AG Total Health is the “data controller” responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect and process personal information including your name, email address, phone number, billing address, delivery address, and any information you provide when placing an order or contacting customer support.
We may also collect order-related information such as products purchased, order history, transaction references, and delivery preferences.
Technical information may be collected automatically, including IP address, browser type, device information, operating system, referral source, and pages visited. Cookies and usage data may be used to improve website performance and user experience.
We do not intentionally collect sensitive personal data such as medical or health records.
We use your information to:
Process and fulfil orders and deliveries
Manage payments, refunds, and returns
Provide customer service and respond to enquiries
Send order confirmations and service-related communications
Improve our website, products, and customer experience
Maintain website security and prevent fraud
Comply with legal, accounting, and regulatory requirements
We process your personal data under the following lawful bases:
Contract – to fulfil purchases and deliver products
Legal obligation – to meet tax, accounting, and consumer law requirements
Legitimate interests – to operate and improve our business and prevent fraud
Consent – where required for optional features such as cookies
Our website uses cookies and similar technologies to enable core website functionality such as shopping cart operation, site performance analysis, and user experience improvements.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
All online payments are processed securely through third-party payment providers. We do not store or process full payment card details on our servers.
Payment providers handle your information in accordance with their own privacy and security policies.
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers who assist with:
Payment processing
Order fulfilment and delivery services
Website hosting and technical services
All third parties are required to protect your data and only use it for authorised purposes.
We may also disclose your information where required by law or to protect our legal rights.
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include secure servers, access controls, and encrypted connections where applicable.
However, no method of online transmission or electronic storage is completely secure.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including order processing, legal obligations, and accounting requirements.
When your data is no longer required, it is securely deleted or anonymised.
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict processing
Request data portability
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise your rights by contacting us using the details provided on our website.
You may also contact the UK Information Commissioner’s Office via www.ico.org.uk.
We do not use automated decision-making or profiling that produces legal or significant effects on customers.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before submitting personal information.
Our website is not intended for children under the age of 16 without parental supervision. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about this Refund & Returns Policy, please contact us using the contact methods provided on our website.
