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Last updated: 25-01-2026
At AG Total Health, we aim to provide high-quality products and customer service. This Refund & Returns Policy outlines the conditions under which returns, refunds, and exchanges may be accepted.
You have the right to return most items within 14 days of receiving your order in accordance with UK Consumer Contracts Regulations.
To be eligible for a return:
Items must be unused and in original condition
Items must be returned in original packaging
Proof of purchase or order confirmation is required
Products must be suitable for resale
Due to health and safety reasons, certain items cannot be returned once opened or used, including but not limited to:
Dental care products
Skincare and cosmetic items
Personal hygiene products
This does not affect your rights if an item is faulty or defective.
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos and order details.
We will offer a replacement, exchange, or full refund where appropriate in accordance with consumer law.
The following items are non-refundable unless faulty:
Opened hygiene or personal care products
Used items
Gift cards or promotional items
Clearance or final sale items (where clearly stated)
To initiate a return, please contact us using the details provided on our website with your order number and reason for return.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Returned items must be securely packaged to prevent damage during transit.
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
If you wish to exchange an item due to a defect or incorrect delivery, please contact us as soon as possible. Exchanges are subject to stock availability.
Orders may be cancelled before dispatch. Once an order has been shipped, it must be returned in accordance with this policy.
AG Total Health reserves the right to cancel orders due to stock issues, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.
If you have not received your refund after confirmation, please check with your bank or payment provider as processing times may vary.
If the issue persists, contact us using the details on our website.
We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated revision date.
If you have any questions about this Refund & Returns Policy, please contact us using the contact methods provided on our website.
